10 Cheap Web Hosting - BLOG
I Asked For A Refund From BlueHost! Do They Really Offer Money Back Guarantee?
All web host promise you a money back guarantee. But the question is how many of them really keep their promises? Some of them will make it very difficult for you to ask for a refund. Some will tell you that you are not qualify for a refund because of some funny reasons. Some will take weeks or months to process your refund. Some will only give you a partial refund.
How do BlueHost fare in their money back guarantee? Well, as a reviewer, this is an important thing for me to experience myself first hand so I can let you know.
Do They Make It Difficult For You To Ask For A Refund?

Well, it is just too easy. When you are in BlueHost helpdesk, all you need to do is open a ticket and you will see the "Cancelations" request available in the form! They are not hiding the cancelation form. They even show it to everyone using the ticket system.
There is nothing fancy in the form either. Unlike other host, they will usually ask you for a reason, ask you to reconsider staying with them or even lure you by giving you more offers and discounts. BlueHost is plain and simple, it is just a normal support ticket. You just need to enter 4 items - your email address, your full name, your domain name and a message.
What's Next After Submitting The Cancelation Form?
BlueHost cancelation request are processed by the billing department. They promise to process your your refund request in 1 working day. Billing department are not working 24/7 like the technical support department but they work long enough to serve you.
Monday - Friday 6 AM - 9 PM (MST)
Saturday 8 AM - 8 PM (MST)
Sunday Closed
So please don't expect someone to reply to you if it is Sunday or in the midnight!
I submited my request within working hours and so within half an hour, I received the following reply from Robin.
To cancel your account and have a refund issued, please verify you are the account's owner by replying with the password on the account or the last four digits of the credit card -- this is for security purposes.
When a cancellation is processed, we delete all of the content from the account. This includes all emails, files and databases, and once they have been deleted, there is no possibility of restoration. I know you probably haven't had time to upload anything, but we do need you to please confirm you have backed up all necessary files before we process the cancellation.
Thank you,
Robin
Billing
888-401-4678
This email is interesting because it is not a canned reply. Robin wrote, "I know you probably haven't had time to upload anything..." which means he did notice that I asked for a refund within 24 hours without uploading anything! I felt guilty to sign up just to ask for a refund!
So I replied with the last 4 digits of my credit card number. The next email didn't come back in 30 minutes but in 2 hours. The email is titled "BLUEHOST.COM CREDIT COMPLETE".

So that's it? That's it? Yeah, that's it. Everything's done. Cancelation completed and money refunded. This is really an exceptional experience. BlueHost is really keeping their promise on their money back guarantee.
Waiting For My Money Back In My Credit Card Statement
While credit card purchases appear in our statement only 1 to 3 days after the transaction, so as with refunds. And for my case, both my purchase transaction and cancelation transaction actually appeared in the same day! LOL.

My purchase and cancelation was done on 20 June (Saturday) and the transactions was reflected in my credit card on 22 June (Monday), which is pretty fast seeing Sunday is a holiday.
If you eyes are sharp enough, you may notice that I have another transaction of $142.20 from BlueHost again on 24 June. Why? Because feeling guilty, I went back to repurchase a new account after my cancelation request! I will use the new account to show you more about BlueHost later.
Summary and Conclusion
If you haven't know it yet, BlueHost offer a 30 day money back guarantee in which within 30 days after you account is opened, you are qualify for a full refund. If you are taking their free domain name offer and registered a new domain when you sign up, then a $10 domain registration fee might be deducted from the refund depending on which day you ask for a refund.
If you asked for a refund within 3 days (72 hours), the $10 domain fee will not be deducted because the domain registrar allows you to release a domain name back to the registry in 3 days. But after that, you will have to pay the $10 fee but you will still own the domain name for the rest of the year. You can even host it with another web host such as HostGator. All you need to do is just to change the DNS configuration of your domain name in BlueHost control panel all by yourself.
EVEN if you cancel your account after 30 days, you will still receive a pro-rated refund! That means if you sign up for 24 months and cancel after using the service for 10 months, you will STILL receive 14 months worth of the hosting fee in your refund! This is really a good business practice.
As you can see, BlueHost money back guarantee is not an empty promise.
Related:
- Have you read my detail BlueHost Hosting
Review?
- Have you watch my video on
signing
up with BlueHost (3 min)?
Which HostGator Plan Should You Choose? Hatchling or Baby or Business Plan?
While BlueHost and HostMonster offer 1 plan for 1 price for everyone, HostGator is actually offering 3 plans with different specifications and pricing for you to choose from. I will try to explain the differences to you and even compare it to BlueHost so you can make a wise decision on which plan to choose.
Let's look at the comparison chart below. Only differences are compared. Other than that, everything else is either the same or very similar.
| Monthly Pricing | Hatchling | Baby | Business | BlueHost |
| 1 Month | $8.95 | $9.95 | $14.95 | - |
| 12 Month | $6.95 | $9.95 | $14.95 | $4.95 |
| 24 Month | $5.95 | $8.95 | $13.95 | $3.95 |
| 36 Month | $4.95 | $7.95 | $12.95 | $3.95 |
| Features | Hatchling | Baby | Business | BlueHost |
| Domains Allowed | 1 | Unlimited | Unlimited | Unlimited |
| Your Own Toll Free Number | - | - | Yes | - |
| Free Dedicated IP | - | - | Yes | - |
| Free Private SSL | - | - | Yes | - |
| Anonymous FTP | - | - | Yes | Yes |
| MySQL Databases | Unlimited | Unlimited | Unlimited | 100 |
| Chilisoft ASP | - | - | Yes | - |
Huge Pricing Differences
First you will notice that the biggest difference is the pricing! HostGator pricing seems to be at the high side. However, as explain in my long HostGator Review (read it if you haven't), the way HostGator does business is very different because they always put their customer first. They allow their customer to pay month to month without charging them any extra setup fee. They even give you a discount coupon code (freemonth) to try their hosting for only 1 cent for the first month! But seriously speaking, I still think the price is rather expensive when you compare it with other web hosts.
Assuming that you want to host with HostGator, which plan should you choose? Let's look deep into their features and see what are the real differences between the Hatchling, Baby and the Business plan.
1. Host 1 Website or Host Multiple Websites?
The first major difference is the ability to host multiple domains/sites within the same account. Hatchling is the traditional (obsolete!) 1 domain per account type of hosting. You can only host 1 site with it. With domain names being so cheap today, you will have a very high chances of owning more than 1 domain. That's why 1 domain per account is really very limited!
That's why I would highly recommend you to pick at least the Baby plan because you are allowed to host unlimited websites under the same account. Trust me, as long as you stay long enough with the internet, you will always have more domains later, especially when you can own a new domain for less than $10 a year.
So the main question should be, do you need the Business plan? Is Baby plan enough for you? The answer is quite simple. Are you trying to sell something online? Are you going to take credit card payments by yourself? If the answer is NO, you don't need the Business plan at all.
If you answer YES to the above questions, then you will need to know if you need those extra features.
2. Do you need a Toll Free number?
With a toll-free number, your customers in the US and Canada can call you without any long distance charges. The calls will be forwarded to your existing phone number, so you don't need any new phone lines or equipment. The service is provided by Voipo, which is a HostGator associated company.
You will have 100 initial minutes for free. After that, you will need to pay 4.9 cents/minute for US callers and 6.9 cents/minute for Canada callers. This service is offered to you for 'free' if you are picking the Business plan but for anyone else, they are selling this service for $4.95/month of $36/year (averaged $3/month).
That means you will get better deal if you signup just the Baby plan and then go to Voipo to subscribe the toll free service for $36/year, given that you don't need the other services discussed below.
3. Do you need a Dedicated IP Address and Private SSL Certificate?
SSL certificate is needed when you need to make secured connections. When a secure connection is made, you will see in your browser address bar, the connection protocol will change to https:// instead of http://. The 's' refer to secured HTTP connection.
In this type of connection, all data are encrypted for security purposes and this is important when you are trying to transfer sensitive information. They are most widely used in transferring credit card information.
There are 2 types of SSL certificate - the private and the public. Public certificate are also known as shared certificate because it is shared among all other HostGator customers. It is available free to all plans (Hatchling, Baby, Business and BlueHost).
Both private and public certificate are fully encrypted and secured. However, public certificate are hosted under HostGator domain and it will pop up a warning message to your customer. Even it is secure, you customer will feel very uncomfortable submitting their credit card information to you so you will be guaranteed to lose some sales!
Thus, you will need a private SSL certificate that is stored in your own domain (i.e. https://www.yourdomain.com) so it won't popup any warning message and make you more trustworthy to your customer.
A dedicated IP address (also knows as static IP address or unique IP address) is required when you need to use your own private SSL certificate. This is a technical requirement so I won't go deep into it as you probably don't need to know.
It it important to note that many ecommerce website are not using SSL certificate at all! I have been selling online for many years and I don't use it. The reason is simple, if you are charging your customer using a 3rd party checkout system such as PayPal and 2checkout, you don't need your own SSL certificate because the transaction is processed by PayPal and 2checkout and they will maitain their own SSL certificate. Almost all top eBay sellers are using PayPal to collect payments and they don't need any SSL certificate or dedicated IP address either. So, there is a high chance that you don't need it as well.
The only reason you need it is when you have your own merchant account. This is very costly to small businesses. Non US based customer will also have a hard time opening one. And if you still haven't have a merchant account, I will recommend you to simply stick with PayPal or 2CheckOut at the initial stage for cost savings and less hassle. I repeat, most of us don't need a merchant account, a private SSL certificate and a unique static IP address.
4. Do you need Anonymous FTP access?
NO, you don't need anonymous FTP access! Anonymous FTP is a silly feature. It allows anyone (ANYONE!) with an internet connection to connect to your account and upload/download files. Of course, they can only access a public folder in your account (they won't be able to touch your private files). But still, it is quite foolish to have this feature turn on because many losers out there will connect to your account and upload a bunch of files (maybe even porn and pirated software) so they can share it with others. It will cost you a lot of bandwidth and maybe even get your account suspended! So, NO, you don't want anonymous FTP access!
The Good News - FREE Upgrade Anytime
The good news is, HostGator allow you to upgrade your account anytime you want without paying any fee. You only need to pay the upgraded plan pricing on a pro-rated basis. That means at anytime, you are free to upgrade from Hatchling to Baby/Business or from Baby to Business. You can do this easily by filling up the upgrade form.
However, downgrading is not free. If you want to downgrade to a cheaper plan, you will have to pay a $10 conversion fee. This is to avoid frequent upgrade/downgrade.
Maybe because of this reason, you can even start with the traditional one-domain-per account Hatchling plan and upgrade it to Baby plan later when you want to host your second domain.
If you are paying month to month, maybe the savings from picking Hatchling plan instead of Baby plan is not significant ($1 month). But if you pay 12 month, the price difference is quite significant ($3/month!). So it might be a good strategy to initially use the Hatchling plan and then upgrade it later when needed.
Remember to use a coupon!
No matter which plan you choose to signup, make sure you use one of the many HostGator coupons available. Please read my complete HostGator Review if you haven't do so yet. And if you are ready to sign up, click here to visit HostGator now.
Website: http://www.hostgator.com/
LunarPages Coupon Code for Basic Hosting Plan (2009)
(Coupon Codes are updated until July 2009)
It is true that there used to be a lot of LunarPages coupons out there that we can use for the 'Basic Plan'. But unfortunately, most of them have been disabled a few months ago.

What is annoying is that most webmasters are not updating their website to reflect this and is giving false hope to a lot of people. However, 2 new valid coupons are released after that and they are
| Lunar1Month | Get 1 Months FREE (Valid for 12 month plan only) |
| Lunar2Months | Get 2 Months FREE (Valid for 24 month plan only) |
Click here to sign up now.
There is no coupon for you to get discount price for basic hosting.
If you are looking at discounted price, consider looking at BlueHost
Hosting ($3.95).
Best Coupon Code for Windows Plan & Business Plan
If you are signing up for the Windows Plan or the Business Plan you can use the coupon code TAKEOFF25ADD2 to get $25 off your hosting and 2 extra months for free. Valid only for 12 month plan and above. This is the best coupon available. Let me know if you can find one that can beat this.
LunarPages Review
Please read our complete LunarPages Review if you haven't done so yet.
BlueHost Discount! Get Up To $108 OFF with No BlueHost Coupon Code Required!
Many people are searching for BlueHost coupon codes online but unfortunately, BlueHost doesn't provide any. (I can't even find a place to enter a coupon code at BlueHost!)
However, BlueHost is currently running a special $3.95/month promo with an incredible $3 discount per month! That's equivalent to $36 OFF for 12 month order, $72 OFF for 24 month order and $108 OFF for 36 month order!
Not seeing the special $3.95 price on BlueHost.com?
BlueHost special price can only be activated via certain links! In order to see the special price, simple click on any link in our website to go to BlueHost, including this one here.
I have signed up a new account with them recently for 36 months! The normal price is $250.20 but now it is only $142.20 with a great savings of $108!
If you sign up for 24 months, your price is $94.80 instead of the normal price $166.8. If you sign up for 12 months, your price is just $47.40 instead of the normal price $95.40.
I have recorded a video for you where I will show you how to activate the $3.95 promotional price. I have even run through the order process and show you how easy the purchase was. It took less than 5 minutes and you can start to upload your files after that thanks to their "Instant Account Activation"!
Enjoy the video now. :)


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